INDOBRIGHT

Security and Data Processing

All security procedures are in place to protect the confidentiality, integrity, and availability of your user information. We maintain strict physical, electronic, and administrative safeguards to protect your user information including your personal information from unauthorized or inappropriate access. We follow generally accepted standards to collect, store and protect personal data. We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes. These may include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing, or defending our legal and contractual rights; needed to maintain adequate and accurate business and financial records or how you access, update or delete your data, etc.

While this website will take reasonable measures to guard against misuse of personal data/information submitted to it by you, this website cannot guarantee that someone will not overcome our security measures, including, without limitation, the security measures implemented on this website. Therefore, your posting of personal data/ information on this website constitutes your acceptance of this risk, and by posting personal data/information, you waive any right to seek legal relief from this website due to any misuse of your information.

Acceptance of the Policy

By visiting our website, signing up or logging into the website, uploading information on our website; you acknowledge and unconditionally accept the policy. If you do not agree with this Policy, do not use our website and services or provide here any of your personal data.

Governing Law and Jurisdiction

This Privacy Policy is governed by and operated in accordance with the laws of India. In the event of any dispute arising out of or in relation to the information used, the Parties shall try and resolve the dispute amicably in good faith through negotiations. In case the dispute is not resolved within a reasonable time, the Parties agree to submit the same for arbitration to a sole arbitrator, mutually appointed by the Parties. The arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996. Arbitration proceedings shall be conducted in the English language and the venue shall be Ahmedabad. The award of the arbitration proceedings shall be final and binding on the Parties.

Updates

We may change this privacy policy from time to time and you should check these regularly. Your use of the website will be deemed an acceptance of the privacy policy existing at that time.

Receipt of Payments

All the payments for services are accepted only in the name of Indobright Services Private Limited, and the type of account is solely "Current Account" through NEFT/IMPS, RTGS, and digital payment wallets (Cash Free, Razor pay, Aggrepay).

Referring to the above clause. We do not accept payments on personal accounts or under any other name. INDOBRIGHT is a registered trademark and will not be responsible for anyone claiming to provide services under our brand name, and accepting payments under any other name. Any concerns related to authentication of payments to the Indobright can be confirmed by contacting 079 4604 0261.

Refund Policy

This Policy consists of the procedure to be followed and terms and conditions applied and considered for Refund and Cancellation in regards to Services provided by Indobright Services Pvt Ltd. Definitions

i. Service Provider: The person who is giving specified services in exchange for a payment. ii. Service Receiver: Service receiver is a person who receives or avails the services provided by the service provider.

Eligibility Requirements for Refund

The Service receiver will be eligible to claim refund only after a thorough assessment of the service in question was made by the Service Provider or the same is stated in the duly executed documents such as Agreement, Undertaking, or any such other documents signed by both Service Provider and Service Receiver depending on the circumstances.

Types of Refunds

Refund will include such amount as mentioned in the duly executed documents or any such amount mutually agreed between the Service Provider and Service Receiver.

Refund Timeframe

The Refund will be received within 45 working days after receipt of all the documents, details and information required by the Service Provider to complete the process and initiate the transfer.

Refund Process

An e-mail will be sent from Indobright stating the details of the terms in compliance with which the refund will be processed along with the reason and amount of the Refund. The Service Receiver will need to Accept and Acknowledge the same in respect to the mail itself. The Service Receiver will need to provide Bank Account details such as the account number and the IFSC code of the branch in question in which the amount of refund is required to be transferred by the Service Provider.

After the receipt of required details, the process of refund will be initiated and the amount will be received by the Service Receiver within the time frame mentioned above (i.e., within 45 working days after receipt of all the documents, details, and information).

Grievance Resolution

In case of any query or clarity required by the Service Receiver, the Company or authorized representative of the Company can mail on hello@indobright.co.in through their mail id provided to us for service-related communications stating the details such as Name of the Company, Service availed, Query, Name, and contact of the person connected with us on the project.

Simplifying Complexity by Being Clear


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